Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wetkittycat.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wetkittycat.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality seems very good---the silicone is soft and supple. The various modes are very good with the suction in the mouth mode being very nice. My issue is that the opening is too small for me, so i can't enjoy the thrusting mode even with lubricant. I am unable to use it because it is too small.
Very cool, you know? This thing gives us a wonderful feeling and makes us go for it.
Perfect 👍
It is wonderful. Hahaha, the headache will be over. This is better than hell.
Perfect product.
I don't know what to say, I'll try it when I can.
Excellent product, of good quality. Sufficient Lubricant should be used for a better result. I liked it.
very fast delivery and excellent product
This is truly a top-notch suction machine! The sensation produced by the suction and thrust modes is truly amazing, and the dual handles add an even more pleasurable sensation!
wow 100% recommended
I wasn't prepared. I thought i was just buying a little "me time" upgrade. What i got was a life-altering experience that left me questioning everything i thought i knew about pleasure. From the moment i slid in, my soul left my body. I saw colors that aren't on the visible spectrum. My legs did that shaky thing like i was trying to walk after leg day, except i hadn't moved. Time stopped. Somewhere, a choir sang. This toy didn't just work...it worked me. Slow. Steady. Then with intentions. By the end, i was apologizing to it like i did something wrong. The material? Silky smooth and tight in all the right ways. The suction? Let's just say i had to check if it came with a safe word. And cleanup? Quick and easy, because let's face it, you'll be too emotionally vulnerable to deal with a hassle. It's discreet, easy to store, and honestly a threat to society. If you're single, it'll ruin dating. If you're in a relationship, you might start faking headaches for this.
Great quality and design! Super discreet and powerful. Has a lot of functions that make the a lot of fun. Definitely recommend it.
This thing is built tough. It is absolutely amazing and so very strong. Definitely amazing for the price and would definitely buy it again
Great suction, amazing feeling and quality
Very powerful thrusting, sucking and vibration. Very easy to clean. Great textures. Thrusting speed is amazing, from 0 to 100 in no time.
I was genuinely impressed with this product. The suction feels amazing, and the material is incredibly soft and realistic to the touch. The thrusting action was intense at first-but in a really good way! Once i got used to it, it actually became a great tool for control training. The variety of settings(suction, vibration, and thrust modes)offers a fully customizable experience, and the lcd display with handle makes it easy to use. Highly recommend for anyone looking to explore a more immersive solo experience.