Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wetkittycat.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wetkittycat.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality material. As described. Discreet packaging. A very good idea to have an elegant carrying bag. Thank you
It is as described, thank you very much.
excellent my girlfriend loved it 😊
Very pretty, pretty comfortable, very good for people who are starting off using one, very discreet it's wrapped, then put in a bag, wrapped in more packaging then put in the shipping package so it's hard to tell what it is
Unfortunately the diamond was not well glued
Is as is as in the description. Comparative size with an iPhone 13.
I love this product in addition arrived in good condition and well packed many thanks to the seller
Bueno
You just made the parcel a bomb and a bomb and a rozmir just a clas zamotte not a poskoddut and delivery Bistra
Very good material, it is totally metal although right now due to the cold it is not recommended🤭🤭🤭🤭Ahhh if it is something thick, they need to go from less thickness to the thicker... so that they do not get hurt...
easy to use and a cute design. super sexy and works directly as it should. sizes are pretty good, maybe run a bit large, but to me that's a good thing
Works very well, good design and exelent size, very cool colors and arrived just in time arrived
Very well, I hope I don't hurt my wife's anus. The diameter a little less than my head. I feel exact wanting to induce it
Wow😍It is cute and it came very discreet in its 2 plastic bags and its black bag. I asked for several things and I believed that the information would be displayed in the overall package of what it was * for everything * but all right *🤤I already want to try it * you can see that it is going to destroy my anus but it does not matter, it only remains for the lubricant to arrive and finally buy is safe