Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wetkittycat.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wetkittycat.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product itself is excellent, exactly like in the picture, the buttons light up when activated, there are many massage modes, 5 stars for the product, but the box that arrived is not the one I ordered, it came plain without patterns or inscriptions, all wrinkled, because of this 4 stars (they will refund for the box), overall I recommend the product, very good and high quality, pleasant to the touch and very beautiful color. ✨
The vibrations are powerful and the size is perfect, not too bulky... Good material, waterproof, and the charging jack is convenient, better than some magnetic chargers.
Great!
Super, I loved its vibration, it feels super and the speeds. 😏 and actually the tip heats up, giving a very good sensation.
It is reasonably powerful, the heated end heats. It takes a while to warm up but is satisfactory. The girl likes it. Fair product for the money!
Excellent
Very cool, packed in film, doesn't stink, just top value for the money.
Wow! This wand really packs a punch! Powerful vibrations from both motors, one in the head, one in the shaft! Not for the faint hearted. The material feels like nice quality, well made and smooth but soft enough to enjoy. We haven't "tried it out" yet, but i'm really looking forward to it!
I don't have any questions about the seller. the goods arrived quickly. for such money, some goods are good. I will continue to test if the opinion changes, I will write additional feedback
It never arrived, but when I requested a complaint, they refunded me without any problem and very quickly.
Excellent recommended product
Works great
We received it yesterday and immediately tried it, from the pros, with our own money the best option, the vibration is excellent, there are modes, the material is pleasant, very fast delivery, from the pros - it heats up for a long time and not too much, but in principle we did not plan to use partly, it doesn’t give a big difference, there are also some disadvantages: the crooked LEDs on the buttons, but they light up well :)
Werry good product
OK. Good vibration, several modes 🥰 . Small diameter/thickness 🥴
Just wow and vibration quality is so fantastic also they send it maintained privacy.
Received quickly. Summary packaging in plastic, no storage box. Too bad. It doesn't really heat me up.
It was well packaged. It arrived at my home in approximately 3 weeks. I had never had one before, I bought it just to try and of course I don't regret it. The product is excellent. I will buy again
Awesome